FREQUENTLY ASKED QUESTIONS

WHO DO I CONTACT WITH QUESTIONS?

Please email info@blackmouf.com with any questions.

HOW MUCH DOES SHIPPING COST?

We offer free shipping on all orders within the continental U.S.

DO YOU SHIP TO P.O. BOXES?

We ship to P.O. boxes.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Please allow 2-4 business days for order processing and shipment, and an additional 2-5 business days for delivery. Orders placed over the weekend will not be processed until the following business day.

WHEN ARE PARTICULAR ITEMS RELEASED?

Most of our items do not have set release dates. Please sign up for our BLACKMOUF ENTERTAINMENT newsletter. You will receive email notifications each time we release a new product.

DO YOU GUYS RE-STOCK YOUR INVENTORY?

On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

CAN I GET A REFUND OR MAKE AN EXCHANGE?

BLACKMOUF ENTERTAINMENT prides itself on the accuracy and turn around time of our products. We do NOT offer returns.

All sales are final unless products are damaged or need to be exchanged for a different size. The items must be in new condition, with tags attached, and in original packaging. Bespoke collection items are final sale and cannot be returned or exchanged.

DECLINED CREDIT CARD?

We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.

I PURCHASED A BLACKMOUF PRODUCT FROM ANOTHER RETAILER. HOW DO I HANDLE RETURNS?

Unfortunately, we can only accept customer issues for purchases made through BLACKMOUF.com.